Datsusara provides a 3 year warranty on bags and a 1 year warranty on fightwear or apparel against faulty manufacturing. If your item breaks in any way due to a fault in manufacturing while under warranty we will cover the cost of a repair for minor issues or replace it for larger issues free of charge. Please do remember this does not cover natural wear and tear as any natural fiber will wear over time, faster if you are rough on your gear. Datsusara reserves the right to refuse any warranty claim that it deems to be the consumers fault due to misuse, such as loading up bags with C4 or practicing Jiu Jitsu with badgers.
That being said at our discretion we may offer you our wear and tear discount which starts at 30% for year 1, 20% for year two, and 10% for year 3.
Please email us your request with a picture and description of the problem along with your original order number.
If you purchase your item through a distributor or via 3rd party on Amazon or Ebay any warranty or returns must be handled through the point of purchase and are subject to their terms, conditions and individual warranty policy.
We accept any product in its original, odor-free, unused or unworn condition*, with tags attached for up to 30 days from the date of shipment. You may either receive store credit or a refund, less all shipping costs and a $1 restock fee per item, please understand that we are a small company and it would hurt us greatly if we had to pay for shipping expenses and restocking costs on non-defective returns.
*apparel returns must be absolutely unworn for sanitary reasons. If you wish to try something on for size please wear another garment underneath to keep things perfectly clean.
If you would like to exchange your item, please follow these easy peasy steps:
We ship via Fedex and USPS to nearly every country worldwide*. You will be given a choice of shipping options for your location at checkout. There is also a shipping calculator that you can use on the cart page once you have added your items (if it doesn't work you can still see rates before you agree to payment). Your order will ship within 24 hours Monday-Friday excluding holidays and pre-orders (which ship by the date mentioned on the product's page). A tracking number will be sent to your email by the evening that it ships.
For US domestic shipments the options range from 1-5 days of transit time. For Canada options range from a few days to a few weeks. For International orders we have options ranging from around a week with USPS Express, 1-4 weeks Priority and up to 2 months for First Class (only for very small or light items). For international shipments please understand that customs in your country may charge import fees (although we value our shipments at a fraction of their retail cost) and delay the shipment at their discretion. Hence delivery times are estimates and while we can't guarantee a delivery date 99.9% of packages reach their destination. * We only ship to Vietnam, Ukraine, Hong Kong and Singapore by special request due to frequent fraudulent orders from these countries.
Bags: You will likely never need to wash your Datsusara bag as hemp stays naturally clean due to its antimicrobial and breathing properties. In case you do we recommend you only hand wash in cold water (cold water prevents material shrinkage) and line dry. It is possible to machine wash the bags but it's tricky and we cannot warranty against damage from machine washing. As for the "Nasty bags" (which are synthetic) we recommend washing them however you like but line dry.
Fightwear and Apparel: For gis, shorts and other apparel you can wash however you want but we recommend more gentle cycles and lower heat with machines to maximize product life, and do keep in mind the hotter the water the more the hemp and any other natural fibers will shrink. Do not use any bleach as it weakens the hemp, if you need a similar product tri Oxiclean but best is a simple natural laundry detergent or something like Rockin Green (their sport detergent is amazing) for heavily soiled stuff. We strongly recommend machine washing a new gi at least 1-3 times to prevent shedding of the material which occurs naturally with our 100% hemp gis.
If you tried to make a payment on our website, and received a message that the payment failed but you still see a charge on your account, it means that the banking system has put a temporary hold on the funds. The failed payment is a pending transaction that will never go through. Please do not panic, these are temporary authorizations, they will not post but sometimes take 24-48 hours to fall off.
Each time you make a payment attempt and the payment attempt fails or declines, a warning message from our site pops up saying you that there may be a temporary authorization hold on the funds.
The most common reasons that you will receive a payment failed message are:
If you tried to pay multiple times, and received the message that the payment failed multiple times, you may see multiple holds on your funds. These charges are all pending, and should not go through. The transactions may show up as pending transactions on your credit card or bank statement until your financial institution releases the holds. Sometimes you can call your bank or card company and get them to release the hold sooner by explaining that it was a failed transaction but in our experience the reps rarely understand what is going on and they can’t fix things.
In short, we don’t have your money unless the transaction goes through and there is nothing we can do to fix this or make the hold drop off faster, so please be patient or take it up with your institution.
There are times when we will offer a small sale if our stock levels allow or we need to make some room for new inventory, these sales will be announced via our social media outlets Facebook , Twitter and Instagram