Special Agent Wallet

Customers Usually Ask

• Do You Have Any Guarantees?

  
  Datsusara provides a 3 year warranty on bags and a 1 year warranty on fightwear or apparel against faulty manufacturing. If your item breaks due to a fault in manufacturing while under warranty we will repair or replace it free of charge. Please do remember this does not cover natural wear and tear as any natural fiber will wear over time, faster if you are rough on your gear.
  
  Datsusara reserves the right to refuse any warranty claim that it deems to be the consumers fault due to misuse, such as loading up bags with C4 or practicing Jiu Jitsu with badgers. That being said at our discretion we may offer you our wear and tear discount which starts at 30% for year 1, 20% for year two and 10% for year 3.

• What Is Your Shipping Policy?

  
  Your order will ship within 24 hours (36 hours for international) Monday-Friday excluding holidays and pre-orders (which ship by the date mentioned on the product's page). A tracking number will be sent to your email once the order ships.
  
  For US domestic shipments the options range from 1-5 days of transit time.
  
  For Canada options range from a few days to a few weeks.
  
  For International orders we have options ranging from around a week with USPS Express, 1-4 weeks Priority and up to 2 months for First Class (only for very small or light items), plus now FedEx options as well.

• What is your refund/exchange policy?

  
  We accept most products in their original, odor-free, unused or unworn condition (with any tags) for up to 30 days from the date of shipment, exceptions are t-shirts, rash guards and underwear (which cannot be returned for sanitary reasons). You may either receive store credit or a refund, less all shipping costs and a $1 restock fee per item (please understand that we are a small company and it would hurt us greatly if we had to pay for shipping expenses and restocking costs on non defective returns).
  
  Contact dsinfo@dsgear for all warranty/return issues and please provide a picture of the damage along with a description.

• How long will my DS Gear last for?

  
  While everyone’s usage and wear and tear of our gear can vary depending on your individual needs, we do strive to make gear that will last as long as possible. That’s precisely why we back our gear with a 3 year warranty on all of our bags as well as a 1 year warranty on all of our apparel and martial arts gear.

• What Is Hemp & Why Is DS Gear MAde With It?

  
  Hemp is a botanical class of Cannabis, grown specifically for industrial and medicinal use. It can be used to make a wide range of products including textiles, rope, paper, biodegradable plastics, fuel and food. Hemp is among the fastest growing plants on Earth with some of the lowest environmental impacts of any commercial crop. It was also one of the earliest plants to be spun into usable fibers. The versatility, attributes and minimal environmental impact are the precise reason we have chooses to specialize in this magical little plant.

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