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Bags
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Information
FAQ
Frequently Asked Questions
+Warranty
- Datsusara provides a 3 year warranty on bags and a 1 year warranty on fightwear or apparel against faulty manufacturing. If your item breaks in any way due to a fault in manufacturing while under warranty we will cover the cost of a repair for minor issues or replace it for larger issues free of charge. Please do remember this does not cover natural wear and tear as any natural fiber will wear over time, faster if you are rough on your gear. Datsusara reserves the right to refuse any warranty claim that it deems to be the consumers fault due to misuse, such as loading up bags with C4 or practicing Jiu Jitsu with badgers.
That being said at our discretion we may offer you our wear and tear discount which starts at 30% for year 1, 20% for year two, and 10% for year 3. To request this please email us with your original order number, a picture of and description of the problem.
Also:
If you purchase your item through a distributor or via 3rd party such as Amazon or Ebay any warranty or returns must be handled through the point of purchase and are subject to their terms, conditions and individual warranty policy.
+Exchanges and Returns
- We accept any product in its original, odor-free, unused or unworn condition*, with tags attached for up to 30 days from the date of shipment. You may either receive store credit or a refund, less all shipping costs and a $1 restock fee per item, please understand that we are a small company and it would hurt us greatly if we had to pay for shipping expenses and restocking costs on non-defective returns.
*apparel returns must be absolutely unworn for sanitary reasons. If you wish to try something on for size please wear another garment underneath to keep things perfectly clean.
If you would like to exchange your item, please follow these easy steps:
- Email us with youroriginal order numberas well as a picture of the item you are returning (this helps us verify that it is new, and lets us refund your purchase before receiving it back at headquarters, cutting down on your wait time).
- Indicate whether you would like a store credit (receiving a store credit allows you to exchange the item for a different size/etc.) or refund.
- Mail your item back to the address provided, forward the tracking number and receive your credit/refund.
+Shipping Information
- We ship via UPS, Fedex and USPS to nearly every country worldwide*. Your order will ship within 24 hours Monday-Friday (48 hours for international) excluding holidays and pre-orders (which ship by the date mentioned on the product's page). A tracking number will be sent to your email by the evening that it ships. Please note that USPS transit times are estimates and not guaranteed although usually accurate within 1-2 days.
For US domestic shipments the options range from 1-5 days of transit time. For Canada options range from a few days to a few weeks. For International orders we have options ranging from around a week with USPS Express, 1-4 weeks Priority and up to 2 months for First Class (only for very small or light items). For international shipments please understand that customs in your country may charge import fees (although we value our shipments at a fraction of their retail cost) and delay the shipment at their discretion. Hence delivery times are estimates and while we can't guarantee a delivery date 99.9% of packages reach their destination. * We only ship to Russia, Vietnam, Ukraine, and Hong Kong by special request due to frequent fraudulent orders from these countries.
+Care
-
Bags: You will likely never need to wash your Datsusara bag as hemp stays naturally clean due to its antimicrobial and breathing properties. Also, often just open air and some sunshine will remove basic odors should they occur. If you feel the bag needs a wash we recommend you only hand wash in cold water (cold water prevents material shrinkage) and line dry. It is possible to machine wash the bags but it's tricky and we cannot warranty against damage from machine washing. As for the "Nasty bags" (which are synthetic) we recommend washing them however you like but line dry.
Fightwear and Apparel: For gis, shorts and other apparel you can wash however you want but we recommend more gentle cycles and lower heat with machines to maximize product life, and do keep in mind the hotter the water the more the hemp and any other natural fibers will shrink. Do not use any bleach as it weakens the hemp, if you need a similar product try Oxiclean but best is a simple natural laundry detergent or something like Rockin Green (their sport detergent is amazing)for heavily soiled stuff. We strongly recommend machine washing a new gi at least 1-3 times to prevent shedding of the material which occurs naturally with our 100% hemp gis.
+Sizing Information
- Sizing information is often available at our website (dsgear.com) on the product page for the item of interest. Most of our gear, especially the bags, have very detailed measurement information on their product page in the "Details" tab below the images. Size charts for our gis can be found on the product page by the “size” option. If you are unsure if your gear will fit in a certain size bag, we encourage you to take a look at the very precise measurements we have available on the site and compare that to the size of your current gear and make an educated guess, also check out all of the photos for a product as often there will be very helpful images there.
We get a lot of emails with people asking questions like can I fit this group of items into this bag or what not but we can’t answer these questions with any sort of real accuracy. We ask that you compare your gear to the precise measurements we have listed on the website, this should help you accurately determine what will work for you.
+Airline Carry-On Guide
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Airline carry-on allowance policies and guidelines are subject to momentary changes and based on Economy standards. For the most accurate information, please check airline websites prior to departure.
AIRLINE SIZE ALLOWANCE MAX WEIGHT PER PIECE Aer Lingus 18.5in x 13in x 8in 15lbs 48cm x 33cm x 20cm 7kgs AeroFlot 21.5in x 15.5in x 8in 22lbs 55cm x 40cm x 20cm 10kgs Aeroméxico 22.04in x 14in x 9in 22lbs 56cm x 36cm x 23cm 10kgs AirTran 24in x 16in x 10in No Limit 61cm x 40cm x 25cm No Limit Air Canada 21.5in x 15.5in x 9in 22lbs 55cm x 40cm x 23cm 10kgs Air China 22in x 15.7in x 8in 11lbs 55cm x 40cm x 20cm 5kgs Air India 22in x 16in x 8in 17.6lbs 55cm x 40cm x 20cm 8kgs Air New Zealand 22in x 14.5in x 9.4in 15lbs 57cm x 37cm x 24cm 7kgs Air France 21.5in x 13.75in x 10in 26.5lbs 55cm x 35cm x 25cm 12kgs Alaska ( & Horizon) 24in x 17in x 10in No Limit 61cm x 43cm x 25cm No Limit Alitalia 21.5in x 13.75in x 10in 17.6lbs 55cm x 35cm x 25cm 8kgs All Nippon Airways 22in x 16in x 10in 22lbs 55cm x 40cm x 25cm 10kgs Allegiant 22.04in x 14in x 9in No Limit 55.9cm x 35.6cm x 22.9cm No Limit American (& US Airways) 22in x 14in x 9in No Limit 56cm x 36cm x 23cm No Limit Asiana 21.5in x 15.5in x 8in 22lbs 55cm x 40cm x 20cm 10kgs Austrian Airlines 21.5in x 15.5in x 9in 17.6lbs 55cm x 40cm x 23cm 8kgs British Airways 22in x 18in x 10in 51lbs 56cm x 45cm x 25cm 23kgs BMI British Midland 21.5in x 15.5in x 9in No Limit 55cm x 40cm x 23cm No Limit Cathay Pacific 22in x 14in x 9in 15lbs 56cm x 36cm x 23cm 7kgs Cebu Pacific Air 22in x 14in x 8in 11lbs 56cm x 35cm x 20cm 5kgs China Air 22in x 14in x 9in 15lbs 56cm x 36cm x 23cm 7kgs China Eastern 22in x 16in x 8in 11lbs 55cm x 40cm x 20cm 5kgs China Southern Airlines 45 Inches (length + width + height) 11lbs 115cm (length + width + height) 5kgs Delta 22in x 14in x 9in No Limit 56cm x 35cm x 23cm No Limit EasyJet 22in x 18in x 10in No Limit 56cm x 45cm x 25cm No Limit EasyJet Guaranteed 19.6in x 15.7in x 7.8in No Limit 50cm x 40cm x 20cm No Limit El Al 22in x 18in x 10in 17lbs 56cm x 45cm x 25cm 8kgs Emirates 22in x 15in x 8in 15lbs 55cm x 38cm x 20cm 7kgs Etihad 19.6in x 15.7in x 8in 15lbs 50cm x 40cm x 21cm 7kgs Eva Air 22in x 14in x 9in 15lbs 56cm x 36cm x 23cm 7kgs Finnair 22in x 18in x 10in 17.5lbs 56cm x 45cm x 25cm 8kgs First Choice 21.6in x 15.7in x 7.8in 11lbs 55cm x 40cm x 20cm 5kgs Frontier 24in x 16in x 10in 35lbs 61cm x 40.5cm x 25cm 15.8kgs Garuda 22in x 14in x 9in 15lbs 56cm x 36cm x 23cm 7kgs Hawaiian 22in x 14in x 0in 25lbs 56cm x 36cm x 23cm 12kgs Hong Kong Airlines 22in x 14in x 9in 15.4lbs 56cm x 36cm x 23cm 7kgs Iberia 22in x 18in x 10in 17.5lbs 56cm x 45cm x 25cm 8kgs Icelandair 21.6in x 15.7in x 7.8in 22lbs 55cm x 40cm x 20cm 10kgs Japan Airlines 21.6in x 15.7in x 10in 22lbs 55cm x 40cm x 25cm 10kgs Jet 21.6in x 14in x 7.8in 15lbs 55cm x 35cm x 20cm 7kgs Jet Blue 22in x 14in x 9in No Limit 56cm x 36cm x 23cm No Limit Jetstar 22in x 14in x 9in 22lbs 56cm x 36cm x 23cm 10kgs KingFisher Airlines 19.6in x 13.7in x 7.8in 15lbs 50cm x 35cm x 20cm 7kgs KLM 21.5in x 13.5in x 10in 26lbs 55cm x 35cm x 25cm 12kgs Korean Air 22in x 15.7in x 8in 26lbs 55cm x 40cm x 20cm 12kgs LanChile 21.6in x 13.5in x 10in 17lbs 55cm x 35cm x 25cm 8kgs Lufthansa 21.6in x 15.7in x 9in 17lbs 55cm x 40cm x 23cm 8kgs Malaysia Airlines 22in x 14in x 9in 15lbs 56cm x 36cm x 23cm 7kgs Monarch 22in x 15.7in x 10in 22lbs 56cm x 40cm x 25cm 10kgs Olympic Airlines 21.6in x 15.7in x 9in 17lbs 55cm x 40cm x 23cm 8kgs Philippine Airlines 45 Inches (length + width + height) 15lbs 115cm (length + width + height) 7kgs Qantas 22in x 14in x 9in 15lbs 56cm x 36cm x 23cm 7kgs Qatar 20in x 15in x 10in 15lbs 50cm x 37cm x 25cm 7kgs Ryanair 21.6in x 15.7in x 8in 22lbs 55cm x 40cm x 20cm 10kgs SAS 22in x 16in x 9in 17lbs 55cm x 40cm x 23cm 8kgs Singapore Airlines 22in x 15in x 8in 15lbs 55cm x 40cm x 20cm 7kgs South African Airways 22in x 15in x 8in 18lbs 55cm x 40cm x 20cm 8kgs Southwest 24in x 16in x 10in No Limit 61cm x 40.5cm x 25cm No Limit Spirit 22in x 18in x 10in No Limit 56cm x 46cm x 25cm No Limit SWISS 22in x 15.7in x 9in 18lbs 55cm x 40cm x 23cm 8kgs Thai Airways 22in x 18in x 10in 15lbs 56cm x 45cm x 25cm 7kgs Thomas Cook 22in x 15.7in x 8in 11lbs 55cm x 40cm x 20cm 5kgs Turkish Airlines 22in x 15.7in x 9in 17lbs 55cm x 40cm x 23cm 8kgs United 22in x 14in x 9in No Limit 56cm x 35cm x 22cm No Limit US Airways - - - - Vietnam Airlines 22in x 14in x 9in 15lbs 56cm x 36cm x 23cm 7kgs Virgin Atlantic 22in x 14in x 9in 22lbs 56cm x 36cm x 23cm 10kgs WestJet 21in x 15in x 9in No Limit 53cm x 38cm x 23cm No Limit
+Feedback/Suggestions
- We love hearing from you! Each email is handled personally, by a member of our local team, not some rep off in an office somewhere that sends off scripted responses. So please do be patient as we try to not tie people to a desk here so non urgent matters might take a bit longer to get a response but do know that we care and pay attention to each every email we receive. If you have a comment or feedback to share about your experience with Datsusara, please email us.
We also very much appreciate any testimonials you might want to share via any social media outlet especially onFacebook ,Twitter , Instagram and Reddit
+Out of Stock Products and Restock Dates
- Please check the product page of interest at dsgear.com first, there you will often find information on anticipated restock dates. There you can also sign up for an email alert which will notify you as soon as the item comes back into stock or is ready for pre-order. New product releases are often announced via our email list (you can sign up for that at dsgear.com), or via our social media outlets Facebook ,Twitter andInstagram
+Website Payment Issues
- If you tried to make a payment on our website, and received a message that the payment failed but you still see a charge on your account, it means that the banking system has put a temporary hold on the funds. The failed payment is a pending transaction that will never go through. Please do not panic, these are temporary authorizations, they will not post but sometimes take 24-48 hours to fall off.
Each time you make a payment attempt and the payment attempt fails or declines, a warning message from our site pops up saying you that there may be a temporary authorization hold on the funds.
The most common reasons that you will receive a payment failed message are:
- Your billing address and/or zip code does not match what is on file with your financial institution. Please check the exact address with them.
- Your CVV code is incorrect
If you tried to pay multiple times, and received the message that the payment failed multiple times, you may see multiple holds on your funds. These charges are all pending, and should not go through. The transactions may show up as pending transactions on your credit card or bank statement until your financial institution releases the holds. Sometimes you can call your bank or card company and get them to release the hold sooner by explaining that it was a failed transaction but in our experience the reps rarely understand what is going on and they can’t fix things.
In short, we don’t have your money unless the transaction goes through and there is nothing we can do to fix this or make the hold drop off faster, so please be patient or take it up with your institution.
+Discounts
- When it comes to discounts or “specials” we are not your normal company. Most companies keep their prices inflated assuming they will offer discounts that make people feel like they are getting a deal when in fact they are not. We don’t do that, in fact believe it or not our markup is far lower than just about anyone in the retail business. We source a rare and expensive material, hemp, and then I work very hard to make sure we adhere to good labor standards and a very high level of quality. Making this gear is really quite difficult and probably we should charge far more. Most biz people that see our books think we’re insane to price things as low as we do. But we are trying to keep things affordable for everyone and not play games with regular specials and discounts.
There are times when we will offer a small sale if our stock levels allow or we need to make some room for new inventory, these sales will be announced via our social media outletsFacebook ,Twitter andInstagram
+Requests for sponsorship or donations
- In regards to sponsorships, donations or Tribe Datsusara:
Datsusara doesn't have a normal sponsorship or donation request program for a number of reasons. We find the world of donations and sponsorships to be very difficult to manage. It’s hard to know who is sincere person that would be good to associate with and who is just looking to sell out for free gear or money. In short, it’s a mess and we like to keep things simple here.We do have a thing that you may see called Tribe Datsusara but it is strictly by invitation only and we rarely add new members. In short, if we notice you, think you’d be a good addition and have room, then we’ll be in touch.If we don’t respond to your email here please don’t be offended as we hope the above answered your questions.Thank you for your interest and support.Sincerely,Christopher OdellFounder and Director of Datsusara
+Requesting Products for Review
- We gennerally can not offer free gear for review, partially due to the high costs of hemp. But we sometimes offer discounted purchases for reviews. If we really like your style, have strong following, and well done reviews we will consider sending you select product samples on us.
+Labor Practices, Country of Origin, Manufacturing or Material Questions
- Most of our gear is made in China at factories that adhere to high working condition standards, in fact they are better in this regard than many US factories as surprising as that might sound. Plus our hemp is sourced from China where it has been legal and masterfully developed for thousands of years, they simply make the best hemp textiles on the planet and their factories are the best at working with it. We also push the quality envelope with all of our manufacturers, in doing this we have discovered that it’s not that China can’t make quality goods it’s that most people only ask them for low cost goods and they don’t care about sacrificing quality to get that low cost. We have found when you pay people a fair wage and ask for high quality work then things usually go quite well and you the end user get a nice product that actually helps the environment and employs good people regardless of what part of this flying ball in space they call home. For more detail please see our blog post on Manufacturing in China and if you still have a more specific questions feel free to ask and we’ll get back to you when we have time.
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