Care and Warranty
Care
Bags: You will likely never need to wash your Datsusara bag as hemp stays naturally clean due to it's antimicrobial and breathing properties. In case you do we recommend you only hand wash in cold water (cold water prevents material shrinkage) and line dry. It is possible to machine wash the bags but it's tricky and we cannot warranty against damage from machine washing. As for the "Nasty bags" (which are synthetic) we recommend washing them however you like but line dry.
Apparel: For apparel you can wash however you want. But don't use any bleach as it weakens the hemp, and do keep in mind the hotter the water and dryer setting the more things will shrink.
For new gis we strongly recommend machine washing at least 2-3 times to prevent shedding of the material which occurs naturally with our 100% hemp gis.
For new gis we strongly recommend machine washing at least 2-3 times to prevent shedding of the material which occurs naturally with our 100% hemp gis.
Warranty
Also:
If you purchase your item through a distributor or via 3rd party such as Amazon or Ebay any warranty or returns must be handled through the point of purchase and are subject to their terms, conditions and individual warranty policy.
Exchanges and Returns
We accept most products in their original, odor-free, unused or unworn condition (with any tags) for up to 30 days from the date of shipment, exceptions are t-shirts, rash guards and underwear (which cannot be returned for sanitary reasons). You may either receive store credit or a refund, less all shipping costs and a $1 restock fee per item (please understand that we are a small company and it would hurt us greatly if we had to pay for shipping expenses and restocking costs on non defective returns).
Contact dsinfo@dsgear for all warranty/return issues and please provide a picture of the damage along with a description.